A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Presents a complete analysis regarding the strengths and weaknesses of Total Quality Management (TQM) and explores the opportunities and misconceptions that come with it. Features a diverse set of case studies which show TQM in action. A wealth of games and exercises enable readers to test and develop their understanding of this contemporary management philosophy.
A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
In-depth TQM insights with practical case studies and exercises.
Who is this book for?
If you're curious about how total quality management can transform organizations, Beyond TQM offers a comprehensive analysis that is both insightful and practical. The real-world case studies help you see TQM in action, while the games and exercises make it engaging to understand and apply the concepts. This book is perfect for managers and students wanting a well-rounded grasp of modern quality principles.
