Building Knowledge Management Environments For Electronic Government

Tools and Techniques to Improve Performance Building Knowledge Management Environments for Electronic Government shows you how to harness the power of the Internet to bring information to government decision-makers and citizens alike - and in so doing, to create a more efficient, responsive government. In this new resource, you'll learn how to design and build new environments for enterprise-wide performance improvement. Use the key tools and techniques of this emerging discipline to create a new culture of information sharing. Detailed case studies teach you how to apply knowledge management on an agency-wide basis. Discover the critical success factors -- and learn from mistakes that have been made -- so you can avoid problems from the start. You'll Learn How * Move from data to information, intelligence, knowledge, and finally, wisdom * Link communities of practice to knowledge bases * Use best practices for knowledge management from a case study in the defense sector * Use enterprise information portals as the principal delivery mechanism for knowledge in an enterprise * Establish key technology platforms for knowledge management * Use digital storytelling as a tool for sharing knowledge across an environment * Maximize the impact of collaborative work software * Create knowledge management environments in procurement practices * Develop a system for gaining knowledge through performance measurement * Integrate knowledge management in every aspect of your mission * Become a knowledge-based organization