Emotional Labor

A stranger insists you “smile more,” even as you navigate a high-stress environment or grating commute. A mother is expected to oversee every last detail of domestic life. A nurse works on the front line, worried about her own health, but has to put on a brave face for her patients. A young professional is denied promotion for being deemed abrasive instead of placating her boss. Nearly every day, we find ourselves forced to edit our emotions to accommodate and elevate the emotions of others. Too many of us are asked to perform this exhausting, draining work at no extra cost, especially if we’re women or people of color.

Emotional labor is essential to our society and economy, but it’s so often invisible. In this groundbreaking, journalistic deep dive, Rose Hackman shares the stories of hundreds of women, tracing the history of this kind of work and exposing common manifestations of the phenomenon. But Hackman doesn’t simply diagnose a problem―she empowers us to combat this insidious force and forge pathways for radical evolution, justice, and change.

Drawing on years of research and hundreds of interviews, you’ll
· How emotional labor pervades our workplaces, from the bustling food service industry to the halls of corporate America
· How race, gender, and class unequally shape the load we carry
· Strategies for leveling the imbalances that contaminate our relationships, social circles, and households
· Empowering tools to stop anyone from gaslighting you into thinking the work you are doing is not real work

Emotional labor is real, but it no longer has to be our burden alone. By recognizing its value and insisting on its shared responsibility, we can set ourselves free and forge a path to a world where empathy, love, and caregiving claim their rightful power.