A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
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Human Sigma: Managing the Employee-Customer Encounter
Six Sigma changed the face of manufacturing quality. Now, Human Sigma is poised to do the same for sales and services. Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies—how to effectively manage the employee-customer encounter to drive business success.
A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Transformative approach to perfecting employee-customer interactions.
Who is this book for?
If you're interested in boosting customer satisfaction and employee engagement, this book offers a fresh perspective with its research-backed strategies. It explores how managing human interactions effectively can lead to real business success, making complex dynamics more understandable and actionable. A must-read for anyone looking to improve the human side of service industries.
