A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
An introduction to IT service management as well as an introduction to the books in the IT Infrastructure Library, this manual also serves as a test preparation guide to the Foundation Certificate exam on IT service management. Based on the latest edition of the ITIL books on service support and service delivery, the text encourages discussion and comparison of best practices based on IT managers' own experiences.
A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Guides IT professionals preparing for service management certification.
Who is this book for?
If you're stepping into the world of IT service management or aiming to pass the Foundation Certificate exam, this book is a solid starting point. It provides clear insights into ITIL best practices, and its practical approach makes complex concepts more approachable. Many readers find it a helpful companion to understand core principles and get exam-ready with confidence.
