Leadership

The minutes and hours following the 9/11 terror attacks on the World Trade Center posed the greatest challenge to governance in New York City's history. Mayor Rudolph Giuliani had barely escaped with his life in the collapse of the first tower. Fires burned near the site as the other buildings verged on collapse. Air Force fighter jets patrolled the sky to ward off other attacks. In those moments after the calamity and in the following days and months, Giuliani not only steered the city through the crisis but did so with confidence and authority that was hailed around the world as a model of courageous leadership. In this book, Giuliani vividly describes the chaos and horror of the twin towers catastrophe and explains how the rules of management he enforced as mayor enabled him to take control of the emergency. These are also the rules, Giuliani makes clear, that anyone in a leadership position—from the head of a large corporation to the owner of a corner shop—can use to inspire others and achieve concrete results.