A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
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Measuring Customer Experience: How To Develop And Execute The Most Profitable Customer Experience Strategies
Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.
A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Master customer experience for business success and growth.
Who is this book for?
If you're looking to boost your business's profitability through better customer relations, this book offers practical insights backed by scientific research. It guides you through developing strategies that truly resonate with your customers, helping you stand out in a competitive market. It's a handy resource for anyone serious about transforming customer experience into a powerful business asset.
