A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Modern operations means teaching students the content they need in today's world, not the world of 30 or 40 years ago. As a result, "services" and "global" are incorporated throughout, rather than confined to dedicated chapters. Manufacturing, of course, cannot be ignored, but again, the emphasis is on contemporary issues that are relevant and accessible to students. For example, students should learn how to identify the bottleneck in a process and use the ideas from the Toyota Production System to improve performance
A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Modern operations principles for today's global, service-driven world.
Who is this book for?
This book offers a fresh perspective on operations management by focusing on current, real-world issues that students will encounter in their careers. Its emphasis on services, global perspectives, and contemporary challenges like process bottlenecks makes it highly relevant and engaging. If you're interested in learning practical skills rooted in modern practices like the Toyota Production System, this book is a great pick.
