A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Discover where the real success in business can be found. What makes some businesses more successful than others? The people. Organizations with motivated, talented employees that offer outstanding customer service are more likely to pull ahead of the competition. Performance Management is the first text to emphasize this key competitive advantage, showing readers that success in today’s globalized business world can be found, not in technology and products, but in an organization’s people. The third edition includes updated and current information, and features over forty new cases.
A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Highlights the importance of people in business success.
Who is this book for?
If you're interested in understanding what truly makes a business thrive, this book might change your perspective. It emphasizes that motivated and talented staff, along with excellent customer service, are the real drivers of success. With updated examples and practical insights, it offers a fresh look at how to develop a winning organizational culture.
