Personal Conflict Management: Theory And Practice

Personal Conflict Management utilizes a modernized theory/skill approach to interpersonal conflict, placing emphasis on both theoretical and practical aspects. The book supports the idea that there is no single correct approach to conflict management, drawing on the authors’ experiences as mediators and organizational facilitators. It demonstrates the value of collaborative models for resolving conflicts and highlights the importance of understanding competitive approaches. The content includes an introduction to conflict, major approaches and theories, causes and variables, essential conflict management skills such as listening, information seeking, understanding personality types, negotiation, and conflict assessment. It also explores difficulties in conflict management, the aftermath of conflicts, and applying theoretical concepts to everyday situations.