• Book cover of Process Mapping And Management by Sue A. Conger

    A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

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Process Mapping And Management

Process Mapping And Management

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by Sue A. Conger
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Process Mapping & Management is a 10-chapter book comprised of three Process mapping mechanics, process improvement analysis, and process redesign and justification. Written for executives and graduate students the text offers practical techniques for simplifying and improving business processes that are immediately actionable. The improvement analysis is based on lean six sigma techniques and discusses leaning for the removal of process waste, cleaning for improving the remaining steps, and greening for evaluating methods that either automate or off-load work. A call-center case study runs through the book to illustrate many of the techniques.

Details of Book

ISBN13: 9781606491294
ISBN10: 1606491296
Language: English
Publisher: Business Expert Press
Publication Year: 2011
Format: Paperback

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A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

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  • One Line Summary

    Practical process improvement guide for business leaders.

  • Who is this book for?

    If you're interested in streamlining operations and boosting efficiency, this book offers clear, actionable techniques rooted in lean six sigma principles. Its case study approach makes complex ideas relatable, especially for those overseeing or redesigning processes. It's perfect for managers and students eager to reduce waste and improve workflow.
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