A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Now in paperback, this bestselling how-to guide goes beyond reengineering theory to daily practice. Two pioneers of reengineering present a proven program that shows how to strip businesses to their essentials and rebuild around a customer focus. They also show how to improve daily operations by applying the latest technological advances, and more.
A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Practical reengineering guide for customer-centric business transformation.
Who is this book for?
If you're looking to overhaul your business and make it more responsive to customer needs, this book offers a hands-on approach. The authors share real strategies for simplifying processes and leveraging technology to create a more efficient and attuned organization. It's a valuable read for those ready to rethink their business model and operational practices.
