A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Written by John Wellemin, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to keep your customers happy and coming back. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.
A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Quick, engaging guide to mastering customer care essentials.
Who is this book for?
If you're aiming to excel in customer service, this book offers practical, easy-to-remember tips from an expert that can really boost your skills. Its week-long structure makes it feel manageable, and the fun cartoons keep things light and memorable. Whether you're new to customer care or looking to refresh your approach, you'll find actionable advice that's both motivating and effective.
