A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
This volume examines the three components of the convergence phenomenon - technologies, companies and services - in order to help the reader understand how the fundamentals of customer service are created.
A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.
Explores how tech integration transforms telecom customer experience.
Who is this book for?
If you're curious about how different aspects of technology and business come together in the telecom industry, this book offers a clear and insightful look. It discusses the convergence of technologies, companies, and services, making complex concepts accessible and relevant. Perfect for industry enthusiasts or anyone wanting to understand how customer service evolves in atechnologically integrated world.
