• Book cover of Up! Your Service New Insights: True Stories of Winners and Losers in the Quest for Superior Service by Ron Kaufman

    A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

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Up! Your Service New Insights: True Stories of Winners and Losers in the Quest for Superior Service

Up! Your Service New Insights: True Stories of Winners and Losers in the Quest for Superior Service

4.12 (rated by 17 readers on Goodreads)
by Ron Kaufman
$3.90
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True stories of winners and losers in the quest for superior service. Who wins? Who loses? It's up to you! Benchmark the best service innovations (Chapter 5: Generating New Ideas). Discover how to keep your customers happy, loyal, and buying more (Chapter 10: Building Up Your Business). Find out who makes the biggest mistakes in service, and what you must avoid (Chapter 13: The Infinite Absurdity Awards). Plus many more easy-to-use insights on the spirit, language, and culture of superior service. Take a look!

Details of Book

ISBN13: 9789810459390
ISBN10: 9810459394
Language: English
Publisher: Kaufman Professional Services
Publication Year: 2002
Format: Paperback

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A note on book covers: while we do our best to ensure the accuracy of cover images, ISBNs may at times be reused for different editions of the same title which may hence appear as a different cover.

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  • One Line Summary

    Real stories teach principles of excellent customer service.

  • Who is this book for?

    If you're interested in understanding what truly makes service stellar, this book offers engaging real-life examples of both triumphs and failures. It gives you valuable insights into the mindset and actions that foster loyal customers, and warns about pitfalls to avoid. Perfect for anyone eager to sharpen their service skills and build a more successful business.
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