World Class Quality: Using Design of Experiments To Make It Happen

This revised, expanded ?best-seller? is a powerful new toolkit for the 21st century. The book that led the quality revolution (with over 100,000 copies sold since 1991) is poised to make it happen again. This new and expanded edition of WORLD CLASS QUALITY provides more techniques and case studies, extends into new areas like the service sector, and demonstrates how to use them in various applications. A new coaching emphasis helps managers make these tools accessible at all levels, including customers and suppliers. It offers practical methods to secure top management commitment and integrate Design of Experiments as part of a company culture. The book introduces a reliability technique that simulates field failures at the design stage to prevent issues before production, and includes a new chapter summarizing related quality management and control techniques, making it an essential resource for quality-minded managers.